Returns and FAQ
‣ Where is this store based?
San Diego, California‣ Do you accept orders placed outside of the US?
International shipping is now offered via my Etsy storefront!‣ What is this store's return and exchange policy?
All sales are final unless it is at my fault (orders are incorrect or incomplete).- Please double check your order before completing your order! I am not liable for incorrect addresses, mispurchases, etc.
- Damaged items due to poor shipping cannot be returned or refunded. I will try my best to ensure all items are safely packaged before I ship them, but anything that occurs during transit is out of my control.
‣ How do I pay for my order?
All prices are listed in USD. I currently only offer payment via PayPal, one of the fastest, most secure ways to pay online. To find out more about PayPal and their services, click here.‣ Can I stack discount codes?
Unfortunately, you can't. BigCartel does not allow multiple codes to be used on the same order.‣ What do I do if something is wrong with my order?
Please contact the store directly through this site's contact page! I will do my best to work with you on finding a solution to your problem.‣ What is a Preorder?
A preorder is when you order an item that is not yet in-hand. This can either mean it is in the works of getting produced or is currently on its way to me (more often the latter than the former). This is to help gauge interest and, in some cases, provide a discount incentive to buyers who show interest early. Preorder period can last anywhere between 2 to 6 weeks.‣ Will you be restocking X item?
Limited edition items will NOT be restocked. This is either to comply with the IP owner's fan merch policy or simply because the original intent was to make it a limited edition exclusive.Limited Edition Items:
➼ Bunny Girl Lazulight Acrylic Standees
➼ ALL Hades Enamel Pins (Cerberus, Zagreus, Thanatos, Megera)
➼ ALL Critical Role Items (eXu stickers, M9 charms, Mollymauk Tarot sticker)
Items that WILL be restocked that are currently out of stock (UPDATED 8/3/2023)
➼ Omamori Enamel Pins
‣ When do restocks occur?
Currently, there is no set schedule as to when products are restocked. It is fully dependent on popularity, production costs, and whether or not the item is discontinued or not. I will usually post when a major restock occurs on my social media platforms!‣ Care instructions
Enamel pins, charms, and standees are relatively delicate items. Please be careful when handling them. Charms are easily lost when displayed on heavy-use items, such as jackets or bags, because the jump rings they are attached to may get caught on something causing the charm piece to fall off. Enamel pins can be sensitive to sunlight and weathering which may cause color changes in the enamel.Please note that I will NOT send replacements for any chains, charms, or pins this occurs on so please take care of them!
If you have any specific questions in regards to care, please feel free to message me!